Walk-In @ "ARROW ELECTRONICS" : IT Helpdesk : Bangalore : On 29 Jan - 6 Feb 2009

Arrow Electronics ( http://www.arrow.com ), a Fortune 200 company, is a global provider of products, services and solutions to industrial and commercial users of electronic components and computer products, with sales exceeding $18 billion. Headquartered in Melville, New York, Arrow serves as a supply channel partner for more than 600 suppliers and 140,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of 260 locations in 55 countries and territories. As one of the world's largest electronics distributors, and one of Fortune Magazine's ‘Most Admired Companies'. Arrow is a global provider of electronic components, computer products, technical solutions and supply chain management services to some of the most successful companies around the world.

IT HELPDESK ANALYST

Job Description:
- Provides accurate solutions to user problems to ensure user's productivity.
- Responds to all calls received by the Help Desk (Phone, Email, Fax, Web) and ensures that each Help Desk call received is logged.
- Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
- Informs users of any global problems or system outages.
- Maintains a professional Help Desk image at all times being courteous and helpful.
- Enhances and develops quality support methods and communication skills through coaching and feedback.
- Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
- Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Assists in special product-related issues as needed.
- First point of contact for providing support for all IT applications and systems to internal end users.
- Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues.

Candidate Profile:
- Has minimum 2 years of experience in a Global service delivery team (FRESHERS NEED NOT APPLY).
- Has solid knowledge of IT service norms such as, customer satisfaction, call closure norms such as response time, resolution time, etc..
- Has excellent written and verbal communication skills.
- Has a good understanding of how the IT help desk function integrates with other IT functions in accomplishing the desired results in the required areas.
- Has experience in exercising tact and diplomacy for sensitive situations.
- Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
- Exposure to an Oracle ERP environment is a plus.
- Voice support experience is a plus.

Experience: 2 - 5 Years

Walk-In Date:
29, 30 Jan & 2 to 6 Feb between 9am to 5pm
31 Jan 2009 between 9am to 2pm

Address: #26, Palmgrove Plaza,
Palmgrove Road Off. Victoria Road,
Landmark: Close to Lifestyle Mall

Bangalore 560047
Tel: 080-41353797

Please ensure to carry the following documents along with you:
1. All relevant experience letters
2. Salary payslip for the last 2 months
3. Relevant educational certificates
4. One passport size photograph
5. Copy of updated profile

Note: candidates with excellent communication skills in English (US Accent) would be preferred