BA Continuum Solutions Pvt Ltd

BA Continuum Solutions Pvt Ltd

Designation Team Member - Wholesale Banking

Job Description Role Responsibilities:
Performs a variety of routine and some non-routine clerical functions in accordance with standard.
Applies advanced skills as well as adapts procedures, processes, and techniques to meet the requirements of the position. Duties and tasks reflect substantial variety and complexity
Researches and resolves various adjustments and exceptions utilizing a number of reports and back office systems with minimal support.
Ensure that the cases assigned are processed as per procedures
Ensure that the targets are assigned in accordance with the SLAs are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Identify potential areas for process improvements & highlight the same to the TL/AM
Provide the relevant process reports on a on a daily basis
Ensure adherence to established attendance schedules
Provide process training to new team members to improve their performance levels
He/She must possess the ability to recognize and/or coordinate resolution of customer impact issues
He/She must be able to multi-task in a fast paced, and ever-changing environment, without compromising customer delight

Desired Profile Required Skill sets:
Qualification: Commerce graduates / Post graduates (Mcom, MBA –Finance)
Decent Communication skills (Written & Oral)
Good Domain knowledge (Accounting & Banking knowledge)
Basic computer knowledge( MS office)
Keyboard skills (Min. 25wpm)
0 – 36 months of total work experience
Flexible to work in night shifts

Experience : 0 - 3 Years
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : Any Graduate
Location : Hyderabad / Secunderabad
Keywords : BPO, ITES, CSE, Banking

Contact Monica Khandelwal
BA Continuum Solutions Pvt Ltd
Mind Space - Raheja IT Park
Madhapur
Hi Tech City
Hyderabad,Andhra Pradesh,INDIA 500081
Website : http://www.bankofamerica.com/bacs