urgent openings for Help Desk

Experience:
0 - 1 Years

Location:
Pune

Compensation:
Rupees 60,000 - 1,00,000

Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization

Job Description
Hai
There is an opening for the position of Help desk (male)
Job profile
1. Candidate should be having good communication skills
2. Should be a graduate/post graduate
3. Should be very aggressive
4. Should be having experience-6months-1.5years
5. Should be ready to work in rotating shifts
6. Looking for male candidates from pune
7. Should handle complete IT-Helpdesk Operations that includes, logging in-house calls/complaints emerging?
o To capture the service calls at the very first instance and plan an action accordingly.
o To coordinate with vendors & OEM support Providers at the support locations in respect with the service call logging till the closure of the call..
o To handle Call Management Tool - MY HT regarding the logging of the calls, their closure and generating.
o Generation of call dump report & Required MIS at the defined intervals (Daily, weekly & Monthly)
o First level telephonic troubleshooting for desktops
& printers calls before logging a complaint.
o Any thing related to Network server and system admin and Desktop skills is must.
o Along with your responsibilities mainly focused on installation configuration, troubleshooting remotely, call logged, lan wan routers dhcp dns winserver, and server related exchange & 2000 server.

Contact Details

Company Name:
InKnowTech Private Limited

Website:
http://www.inknowtek.com

Executive Name:
Jagadish

Address:
InKnowTech Private Limited
Bangalore
Bangalore,Karnataka,INDIA 560100

Email Address:
jagadish.g@inknowtek.com

Telephone:
91-80-41103030