Location: Delhi/NCR, Jaipur
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Media/Dotcom/ Entertainment
Functional Area: Sales, BD
Job Description:
· Working with Counselors for smooth hand over of the Account from Front Office to Service Delivery.
· Follow processes and systems for service delivery.
· Understanding the requirements of each and every customer and extending the services accordingly.
· Handling telephonic queries of the members and coordinate with the members for future appointments to the Point.
· Educate the members on the partner search process beyond the database.
· Generating Upgrades form the existing members
· Handling the customer till all the services are delivered.
· Communicating effectively for all the queries raised by the customers.
· Maintaining all documentation that pertains to the above responsibilities.
Desired Candidate Profile:
· Preferably Females in the age group 25yrs –35yrs
· Graduate from Recognised University
· 0-2 years experience in direct customer care
· Familiarity with the Internet and the usage of computers
· Very strong oral and written communication skills
· Strong Oral skills in Hindi and one local language (Local language depends on location of the Point)
· Service orientation, patience and listening skills very critical
· Problem-solving, innovation skills and creativity are a must
· Fluency with Microsoft Word, Excel, PowerPoint and other office productivity software
Company Profile:
People Group was founded by Anupam Mittal in 2001 and has consistently grown by over 200% each year since then. The group currently employs over 500 people and is headquartered in Mumbai. In addition to 7 regional offices in India, People Group have offices and operations in UAE, UK and USA. People Interactive is a leading multi-brand Internet Company in India with several successful global businesses to its credit: Shaadi.com, Fropper.com, Shaadi Point, ShaadiTimes.com, Astrolife.com. Besides People Interactive, the group is a leading player in the Mobile VAS space through its company People Infocom. Its brand MAUJ is a preferred partner to leading mobile operators all over the world. People Group is also involved in film & television production and event management through subsidiary companies, People Pictures, Purple Media and PEP Management respectively. People Group recently secured a total investment of $18mn through leading venture capitalists like Sequoia Capital and Intel Capital, which will be utilized for further business expansion and acquisitions. Some recent accomplishments of People Interactive are � Being recognized as a unique entrepreneurial and highly innovative company thus honoured with the Red Herring 100 Asia Award. Being awarded the CNBC �TV 18�s Emerging India Award for being the most promising SME in the ICE (Information Technology, Communication & Entertainment) and ITeS (IT enabled Services) category. People Interactive has also been awarded with Deloitte Fast 50 India Award and the Deloitte Fast 500 Asia-Pacific Award. The company has also bagged the Franchiser of the Year Award (Consumer services segment) for its business unit Shaadi Point.
Contact Details
Company Name: People Interactive (I) Pvt Ltd.
Website: Not Mentioned
Executive Name: Arshi Kapoor
Address: Not Mentioned
Email Address: arshi.k@peopleinteractive.in
Telephone: 01244694690
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