IGATE-Technical Help Desk

Experience:
1 - 5 Years

Location:
Bengaluru/Bangalore

Compensation:
Rupees 1,75,000 - 3,50,000

Education:
UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Job Description
Client : IGATE
Work Location : Noida
Shifts : 24/7
Excellent communication skills
min 6 months to 4 Years of Exprs in Technical support voice Process in an international call center

Qualification: Any Graduates/ Diploma holders(no correspondence course)
Desired Candidate Profile
JD for IT Helpdesk


Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
• Good understanding of Ticketing and Remote connect tools
• Awareness of PC Hardware Environment, Printers, UNIX.
• Ability to work effectively as a team member
• Ability to handle continuous calls
• Pleasant, professional, and courteous personality
• Excellent verbal and written communication skills
• Ability to diffuse volatile situations when distressed or irate customers call for support
• Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
• Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
• Able to categorize an incident correctly for call tracking and logging purposes

Please revert with the following information.
Total Exprs :
Current CTC :
Expected CTC :
Notice Period :

QSource Global Consulting Pvt. Ltd.

(A Subsidiary Firm of Qatalys Technologies Ltd)
#3347/B, 13th Main, Indira Nagar,
Bangalore - 560008

Contact Information
Suhashini
HR-Recriuter
Ph:9972098621
suhashinid @qsourceglobal.com

Contact Details

Company Name:
Qsource Global Consulting Pvt Ltd.

Website:
http://www.qsourceglobal.com

Executive Name:
suhasini

Email Address:
suhashinid@qsourceglobal.com

Telephone:
9972098621