Dell Walk-in for Freshers: Weekdays

Job Description:

1. Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools.
2. Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines.
3. Escalate problems when unable to resolve customer issues.
4. Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like Optiplex, Latitude, Dimension, and Inspiron.
5. Strive for excellence contributing to business metric goals.

Qualification and Experience Required:

Any Bachelor Degree, B.Tech, B.E, MCA MCSE/CCNA or any equivalent qualification
Diploma Courses/PUC
Engineering Degree or Post Graduate Degree
Experience in customer care / semi-tech/Tech process in International OR Domestic call center would be advantageous.
Knowledge of Basic Computer Hardware, & Trouble shooting.

Freshers can also apply.

Skills:

Fluency in written and spoken English essential.
Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Ability to understand and speak to US customers
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint. Knowledge of Basic Computer Hardware, & Trouble shooting.

Interested candidates can also walk- in at the below address
Dell International Services
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh


About Company:
About Dell:

$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world?s largest PC Manufacturers.

Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

Company sponsored A+, MCDST, CCNA, CCNP and MCSE certification for those who aspire to develop their technical skills on an ongoing basis.
Transportation : Pick up and drop
24 hrs Cafeteria

Aditional Information

Experience: 0 - 3 years

Education: Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location: Chandigarh

Key Skills: Good Communication skills, Customer focus, technical support , BPO , call center , international call center , tech , tech support , service , customer service , care , voice , customer care , voice process , ITes , ITES