Experience:
0 - 1 Years
Location:
Delhi
Education:
UG - B.A - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Qualification: BA , BE / BTech, MCA
Qualifications, Vocational
Experience: 0-1 Years
Skills: Answer ACD calls and access customers technical support needs and handle/route accordingly
Log Customer calls Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools
Use troubleshooting techniques to identify products that are defective
Identify and provide input on unique or recurring customer problems Update knowledge of customers product line and service offerings ,current products and technologies
Ensure proper escalation procedures
Area of expertise: Operations
Reference ID: Job Code B8106
Qualifications, Vocational
Experience: 0-1 Years
Skills: Answer ACD calls and access customers technical support needs and handle/route accordingly
Log Customer calls Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools
Use troubleshooting techniques to identify products that are defective
Identify and provide input on unique or recurring customer problems Update knowledge of customers product line and service offerings ,current products and technologies
Ensure proper escalation procedures
Area of expertise: Operations
Contact Details
Company Name: Wipro BPO Solutions Ltd.
Executive Name: Wipro BPO
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