Customer care executive - collections - MPhasis Limited an EDS company

Designation	Customer care executive - collections
Job Description	1. Initiate phone collection of delinquent accounts from 30 days to 210+ days past due. 2. Maintain a high level of service and rapport with customers through effective communication, consistency in credit application and support of the business needs of the Client. 3. Process credit card payments. 4. Research missing payments and adjustments. 5. Answer incoming calls from delinquent customers. 6. Staff the ACD to ensure that a representative is available to assist a customer who calls in to the Group Toll-free number. 7. Submit adjustments for late fees, misapplied payments, bad-debt write-off, etc and suspend / disconnect accounts of customers who are not willing to pay. 8. Work returned mail as necessary (client communication, invoices and collection letters). 9. Negotiate and document payment arrangements with delinquent customers and prepare accounts for bad debt write-off (disconnected, final bill produced) and forwarding to Outside Collection Agency. 10. Research issues and disputes surfaced by Outside Collection Agencies. 11. Assist in the forecasting of bad debt expenses.
Desired Profile	An ideal candidate should be 1. A graduate 2. Must have excellent communication skill in English 3. Must be flexible to work in US shift timing 4. Candidates with collections/ customer care work experience will be given preference
Experience	0 - 2 Years
Industry Type	BPO/ITES /CRM/Transcription
Functional Area	ITES/BPO/KPO, Customer Service, Ops.
Education	UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Compensation:	Rupees 50,000 - 2,00,000
Location	Pune
Contact	Lipika Mazumdar MPhasis Limited an EDS company
Website	http://www.mphasis.com