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Friday, February 6, 2009

Sr. Customer Support Executive, Customer Support Executive

Designation Sr. Customer Support Executive, Customer Support Executive
Job Description *Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts
Desired Profile *Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizaing skills
*Team working
Experience 0 - 3 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Delhi/NCR
Contact Manali Bhatnagar
Telephone 95124-420-7723
Website http://www.wns.com
Reference tag_ggn

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