HSBC : Customer Service Executive, Multiple Locations

Experience
0 - 4 Years

Education
UG - Any Graduate, Diploma - Any Specialization,
PG - Any PG Course - Any Specialization

Location
Bengaluru/Bangalore

LEARNING & DEVELOPMENT
Structured training programs across levels – induction, language & communication, process and skill development
Well planned development programs that cater to both the entry and senior management
Formal programs and tools to assess leadership capabilities and creation of formal leadership development programs

BEST EMPLOYER PRACTICES
Annual Global People Survey to measure employee engagement and identify opportunities for improvement
Recognition programs for employees who make significant contribution to the organization, value Service Excellence and exhibit our HSBC core values – The 100 club program - Awards the top 100 performers with an all expense paid holiday

BENEFITS
Total rewards approach inclusive of direct (incentives) & indirect (health & welfare schemes) benefits
A pay-for-performance philosophy that provides above average total pay for top performers
Work life balance programs

Company Profile:
HSBC is one of the world's largest banking and financial services organization with an international network of about 9,500 offices located in 85 countries and territories. It provides banking and financial services to over 100 million customers through 335,000 employees. As of December 2007, HSBC had a Total Assets of USD 2354 billion and its 2008 H1 profits were at USD 10.2 billion. HSBC has been ranked as the World’s Most Valuable Banking Brand with a brand value of USD 35.4 billion. It has also recently been ranked as the World’s Top Bank by The Banker magazine. HSBC Global Resourcing, HSBC Global Resourcing, the largest, captive banking and financial services off-shoring organization in the world, is an important component of HSBC’s business strategy. It plays a key role in delivering shareholder value and helps HSBC remain competitive in the global financial services market. It operates out of 15 Group Service Centres across 5 countries in Asia, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 32,000 dedicated professionals.

Job Description:
• Acquire high-level understanding of the process.
• Provide quality Customer Experience over telephone as per expected standards, in accordance with objectives.
• Maintain exceptionally high customer service standards and strive to constantly meet and exceed challenging targets.
• Resolve queries, complaints and situations by exercising appropriate judgment across all products on the process.

Desired Profile
• Excellent communication skills
• Customer orientation
• Comfortable with basic computer and typing skills.
• Flexibility to work in night shifts
• Self-motivated and high energy levels.

Contact

HSBC Electronic Data Processing India Pvt Ltd
Website http://www.hsbcglobalresourcing.com