Asst. Operations Manager / Operations Manager

Designation: Asst. Operations Manager / Operations Manager

Job Description:
- Partners with business units - both horizontals and verticals for efficient rollout of the Operational Excellence.

- Customer facing experience of at least 2 years

- KPO/BPO Process Management Experience preferred.

- Possesses good knowledge of quality standards and process deliverables to deliver client SLAs and meet set objectives.

- Regularly interacting with Senior Managers in US.

- Maintaining performance ratings, getting productivity from the team

- Well versed with Preparation of flow charts, process documents, operational reports etc

- Strong analytical, quantitative, qualitative and critical thinking skills.

- Excellent written and verbal communication and presentation skills.

- Working as per US timings

Candidates from Gujarat will be given preference

Desired Profile:
An individual with excellent KPO/BPO Process Management Experience.
Should possess good knowledge of quality standards and process deliverables to deliver client SLAs and meet set objectives.
Should maintaining performance ratings, Getting productivity from the team.
Well versed with Preparation of flow charts, process documents, operational reports etc.

Individuals with extensive process knowledge in KPO/ BPO will be preferred

Experience: 4 - 8 Years

Industry Type : IT-Software/ Software Services

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Location: Vadodara/Baroda

Reference: OM/Collabera/3

Contact:
Aarati Golatkar
Collabera
Ivory Terrace
Off.R.C.Dutt Road,
Alkapuri
Baroda,Gujrat,INDIA 05

Website: http://www.collabera.com

Email: barodahire2009@collabera.com

Keywords: KPO / BPO Process Management, Preparation of flow charts, Process documents, Operational Reports