Walk-In @ "DELL" : Technical Support : On Monday to Friday

Dell ( http://www.dell.com ) is a Technology driven company with a unique Dell Direct model. Dell Information Technology
department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Openings in Dell International Services, Gurgaon- Technical Support

Job Description:
• Provide First-level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Candidate Profile:
- BE/ Btechs/ MCA should have at least 3 months work experience in an interntional contact center.
- Undergraduates should have a minimum of 12 months experience in an international contact center
- Good Comunication skills is mandatory
- Candidates should have basic technical acumen
- Candidates should be willing to work in night shifts.
- Candidates should not have applied with us in the past 3 months.

Location: Gurgaon
Experience: 0 - 3 Years

Interested candidates can walk in with one copy of their resume and a passport sized photograph to the following address-

Walk-In Date: Monday to Friday, 11 am to 4 pm
Venue: Dell International Services, Vipul Tech Square,
Sector 43, Sector Road, Gurgaon-122009

Email: shikha_yadav (at) dell (dot) com