Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a world leader in human resources solutions headquartered in Troy, Michigan, offering temporary staffing services, outsourcing, vendor on-site and full-time placement to clients on a global basis. Kelly provides employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, creative services, light industrial, education, and health care. Revenue in 2007 was $5.7 billion.
About our client:
Our client is the completely owned subsidiary of a world leader, in life insurance and other financial products, throughout the UK. They have their Global Shared Services Centers in Pune and Bangalore, are over 2800 employees strong and growing.
| Assistant Manager - Operations (Reconciliations) |
| Job Description: • Will be responsible for leading and motivating a team of 10 to 12 members. • Will be accountable on all service delivery parameters and ensuring team is performing in line with target performance metrics. • Will be responsible for acquiring process and business knowledge so as to be able to handle escalations and resolve queries raised by the team as well as customers. • Will be responsible to build strong partnership with customers, anticipate customer requirements and deliver accordingly. • To identify and support training needs (technical as well as soft skills) of members of the team. • To manage overtime and FTE requirements as per business requirements. • To ensure accurate and timely reporting to all stakeholders • Will be responsible to lead quality and productivity initiatives such as ISO 9001 and Six Sigma. • Will be responsible to conduct appraisals. • To implement rewards / recognition and incentive programs • Will be responsible for implement training modules to improve operating knowledge & other soft skills. |
| Desired Profile: • Should be a Graduate. MBA (Finance) preferred. • Should have 4 to 6 years of work experience. • Prior experience in Bank / Securities reconciliation experience is a must. • Should have excellent communication skills |
| 4 - 8 Years |
| BPO/ITES /CRM/Transcription |
| ITES/BPO/KPO, Customer Service, Ops. |
| UG - Graduation Not Required PG - CA,ICWA,MBA/PGDM - Any Specialization, Finance |
| Pune |
| reconciliation, reconciliations, portfolio management, asset management, asset servicing, investment banking, investment banking operations |
| Sahil Kapoor KELLY Services Kelly Services India Pvt Ltd. 61, Maker Chambers III, 6th Floor Nariman Point Mumbai,Maharashtra,INDIA 400021 |
| 020-66094160 |
| Sahil_Kapoor@kellyservices.co.in |
| http://www.kellyservices.co.in |
| AMOA/09.01.2009 |
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