Designation Technical Support Executive -Technology troubleshooting
Job Description
Oracle University, the education arm of Oracle, offers comprehensive, high quality training on Oracle Technology in over 60 countries worldwide. With over 240 courses available, customers can choose what they want to learn and how they want to learn it, be it online, in the classroom or self-paced. With over 500,000 Oracle University graduates, Oracle University is the largest software training business in the world.
Live Virtual Class – The Live Virtual Class (LVC) producer supports Virtual Classroom events for Oracle University’s Technical Education, Employee Education and CRM OnDemand training. The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classes.
The LVC producer’s primary goal is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any “virtual issues” outside of the Virtual class environment.
The LVC producer role is unique in way where it allows you to work with multiple teams within and outside Oracle University. A producer will work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the grid services team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few.
This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program Sr. Manager and Sr. Director.
Desired Profile Requirements:
The Producer should have mid-level workstation-level, technical proficiency as the role includes assisting clients over the phone / web who are using various operating systems, configuration as well as Internet Explorer Browser settings. The candidate should have excellent customer service skills; demonstrate strength in interpersonal communications and good judgment. Ability to self manage, escalating to management as needed. Possess the desire and ability to learn new systems and processes.
Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
Strong Presentation skills
Strong problem-solving skills
Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
Should have experience in web-enabled tools and applications.
The ability to quickly adapt and seamlessly handle customer situations and order process issues
Works well independently, but also as part of a team
Must possess the ability to exceed quality standards and focus on improving the customer experience
B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
Experience with Virtual Classroom technologies highly desirable
Knowledge of Oracle Applications is a plus
Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly.
If interested please forward me your updated resume in word format to achappa.bheemaiah@oracle.com with the details of your cur CTC, Exp CTC and NP. Also please keep your freinds and colleagues who would be interested.
Desired Profile Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
Strong Presentation skills
Strong problem-solving skills
Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
Should have experience in web-enabled tools and applications.
The ability to quickly adapt and seamlessly handle customer situations and order process issues
Works well independently, but also as part of a team
Must possess the ability to exceed quality standards and focus on improving the customer experience
B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
Experience with Virtual Classroom technologies highly desirable
Knowledge of Oracle Applications is a plus
Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly.
Experience 2 - 5 Years
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 3,50,000 - 4,75,000
Location Bengaluru/Bangalore
Keywords Troubleshooting , Live Virtual Class LVC
Contact Achappa C B
Oracle India Pvt Ltd
Telephone 9880405484
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